Support

Email [email protected] from the address on your account. We reply within one business day, Queensland time (AEST). Urgent outages on a hosted website are looked at the same day.

Billing

Subscriptions are billed by Stripe. Your receipt email has a link to update your card, download invoices or cancel. Cancelling stops the next charge; the service runs to the end of the period already paid.

Hosted websites

• Change the menu, prices or hours: use the edit link we emailed you. Lost it? Email us and we send a new one to the account address.
• Other changes (photos, wording, a new section): email what you want changed. Small changes are included in your subscription.
• Your domain or email: we never cancel your email service. If you are changing hosting providers, ask us first and we will tell you exactly what to keep.

Refunds and complaints

Our refund rules are in the terms of service. If something is not right, email us and say so plainly; we would rather fix it than argue about it. Australian Consumer Law guarantees apply regardless of anything in our terms.