Terms of service

Last updated 15 November 2026.

These terms apply to every product and service supplied by Wavefront Labs Pty Ltd ("Wavefront Labs", "we", "us") to you ("you"). By paying for, signing up to or using a service you agree to them. Where a product has its own schedule below, that schedule applies as well.

1. Subscriptions and payment

• Fees are in Australian dollars and include GST where it applies. Payments are processed by Stripe; we do not see or store your card number.
• Subscriptions are billed in advance, monthly or annually as shown at checkout, and renew automatically until cancelled.
• You can cancel at any time from the link in your Stripe receipt or by emailing [email protected]. Cancelling stops the next charge; the service continues to the end of the period already paid, and that period is not refunded unless a schedule below says otherwise.
• If a payment fails we retry and email you. If it still fails after 14 days we may suspend the service until it is paid.
• We may change a price with at least 30 days' notice by email. The new price applies from your next renewal after that notice.

2. Your content and our work

• You own the content you give us (text, photos, logos, menus, data). You give us a licence to store, display and process it only to provide the service.
• You confirm you have the right to use that content and that it does not infringe anyone else's rights or break the law.
• We own the code, templates, designs and systems we use to deliver the service. You may use the result for as long as you subscribe; you may not copy or resell our templates or code.

3. Acceptable use

Do not use a service to break the law, send spam, host malware, infringe copyright, or harm others. We may suspend a service that is being used that way, after telling you where it is safe to do so.

4. Availability and support

We aim for our services to be available at all times but do not guarantee it. Planned maintenance is done outside Australian business hours where possible. Support is by email at [email protected], answered within one business day.

5. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law, including guarantees that services are supplied with due care and skill and are fit for purpose. Where the law allows us to limit our liability, it is limited to re-supplying the service or refunding the fees you paid for it in the 12 months before the claim. We are not liable for loss of profit, business or data caused by events outside our reasonable control.

6. Ending the agreement

You may end a subscription at any time (clause 1). We may end a service with 30 days' notice, or immediately if you breach clause 3 or do not pay. When a service ends we delete your content within 90 days unless you ask for a copy first.

7. General

These terms are governed by the law of Queensland, Australia. We may update them; material changes are emailed to account holders at least 14 days before they apply. If any part is unenforceable the rest still applies.

Schedule A: Hosted websites for small businesses

• What you get. A one-page website we build from your existing listing, site and material; hosting; an SSL certificate; a self-service editor for your menu or price list; and small changes on request. Larger changes may be quoted separately.
• Prices. A$15 per month on a domain you already own, or A$20 per month where we register a domain for you. Billed monthly in advance.
• Pay first, then go live. We do not change any DNS or register any domain until the first payment has cleared.
• Your own domain. The domain stays yours. You either give us access at your registrar or we walk you through it on a call. Your site goes live within 2 business days of payment. If your domain cannot be moved for any reason we refund the first payment in full.
• A domain we register. It is registered in your business's name with your ABN. Its cost is included in the A$20 fee. If you leave, we transfer it to you at no extra charge beyond the registry's own transfer fee.
• Your email is never touched. We replace your website, not your email. If your email runs on your old web host, keep that host (or its mail-only plan) and we tell you so in writing before go-live.
• If you stop paying or cancel. On your own domain we restore the DNS records we recorded before go-live, so your previous site returns if its hosting is still active, and we hand back the nameservers on request. On a domain we registered, the site is paused and the domain is transferred to you on request. We never leave a blank page where a site was.
• Preview sites. Before you sign up we may show you a preview of a site at a private, unlisted address. Previews are removed if you say no or do not reply within 30 days.